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Updated July 25, 2017

The STAR system will be unavailable from 5 p.m. Friday, July 28 until at least noon on Sunday, July 30. Since payment is due Tuesday, August 1, students are encouraged to make payment online before 5 p.m. Friday if possible. The payment system should be available Sunday afternoon, Monday, and Tuesday to meet the payment deadline.


Updated July 7, 2017

Fall 2017 charges are available for your review in STAR.  The payment deadline has been extended to August 1.

If you owe a balance, you will receive an email in your MIX account the week of July 17.  The email will include a statement of your charges and credits.

Billing or Financial Aid Questions?

To provide better service and response to questions, all email addresses associated with financial aid, billing and the Mountaineer Hub have expired as of July 1 and have been replaced by a convenient, streamlined, online ticketing service. To log a question, go to and click the “Contact Us” link at the top of the page. This will allow individuals to monitor the status of their ticket and allows questions to be routed more quickly to the correct person so individuals receive timely responses. You may also call the Mountaineer Hub at 304-293-1988, but please understand that due to an expected high call volume about fall billing, you could experience delays.

Students Must Complete the Student Health Insurance Waiver by July 26 if They Need to Opt Out of Student Insurance

The fall 2017 student health insurance waiver is available now at
 with a deadline of July 26. Eligible students without an approved waiver on file by the deadline will be automatically enrolled in the WVU Aetna student health insurance plan. If you do not yet have an approved waiver on file, you may see the fall student insurance fee of $912 assessed to your account. Once the student insurance waiver is submitted and approved, confirmation will be sent to your student MIX email address and the fall 2017 insurance fee will be credited back to your student account within five business days. If your waiver is declined, you will receive an email to your MIX account indicating the reason and options for how to proceed. For more information about the student health insurance requirement, the WVU Aetna plan, or the insurance waiver, visit, or contact the WVU Student Insurance Office at or 304-293-6815.


Updated June 6, 2017

Due to changes in data security standards, as of June 1, 2017, the Mountaineer Hub can no longer accept credit/debit card payments over the phone. Those who wish to make a payment via debit or credit card must do so through STAR or in-person. Please remember that by using your checking account to make payment online, you will not be charged a service fee. All credit card payments - whether online or in-person - carry a 2.25% processing charge. To learn how to make payments in STAR, visit


Updated May 8, 2017

The February 1 deadline for scholarship consideration for incoming freshmen has been extended to July 3, 2017! Students must be admitted by July 3 with up-to-date high school transcripts and ACT and/or SAT test scores for scholarship consideration. Admitted freshmen can also submit updated transcripts or test scores until July 3 to be reevaluated for scholarship eligibility!


Updated May 8, 2017

Upon graduating, students lose access to, but DO NOT lose access to WVU emails or data in STAR. To access email or STAR, use the direct links or For help, call the ITS Service Desk at 304-293-4444.