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Billing, Payment, & Refund Information

See links below for billing, payment, and refund information on the Student Accounts website.

Important Dates

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Contact Us!


Beginning Tuesday, March 17, the Mountaineer Hub lobby will be closed to walk-in traffic. We are still available to assist you. The preferred method to reach us is via the online methods above.


Please note that during this time we have limited staff, so phone wait times will vary. Please consider using the online methods above.

304-293-1988 (1WVU)
Monday - Friday
8:15 a.m. - 4:45 p.m.


(304) 293-4890


Please note that at this time, mail is only received and sent out twice a week. Please keep in mind that anything sent to the Hub via mail may be delayed.

Mountaineer Hub
PO Box 6004
Morgantown, WV 26506

Checks should be made payable to West Virginia University.

Overnight, Expedited, Priority, or Any Parcel Shipment Requiring a Signature

Mountaineer Hub
Evansdale Crossing
62 Morrill Way - Suite 200
Morgantown, WV 26506

Online Assistance Request

Use the "Online Request" button below to submit an online request for topics related to financial aid, student accounts, or work-study.

Online Request

For topics related to the Office of the University Registrar, use the email option below.

Email University Registrar

File a University Complaint