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Contact Us!

Top Question

One of the most common questions this time of year involves financial aid or payments that you expected on your eBill that are not showing. See our Expected Aid or Payments Not Reflected on Bill for potential answers for why your financial aid, scholarship, college savings payment (529), waiver, third-party payments, or loans are not showing on your eBill.

Volume increases during this time of year for both online requests and phone calls, so wait times may vary.

Online Assistance

Beginning March 17, the Mountaineer Hub lobby closed to walk-in traffic, but we are still able to assist you.

Online Request for Financial Aid, Student Accounts, or Work-Study

This is our email equivalent. Use the "Online Request" button above to submit an online request for topics related to financial aid, student accounts, or Federal Work-Study. For topics related to the Office of the University Registrar, click the button below.

University Registrar Information

See below for our office hours, phone number, fax number, and mailing addresses.

Contact Us!

In-Person

Beginning Tuesday, March 17, the Mountaineer Hub lobby will be closed to walk-in traffic. We are still available to assist you. The preferred method to reach us is via the online methods above.

Phone

Please note that during this time we have limited staff, so phone wait times will vary. Please consider using the online methods above.


304-293-1988 (1WVU)
Monday - Friday
8:15 a.m. - 4:45 p.m.

Fax

(304) 293-4890

Mail

Please note that at this time, mail is only received and sent out twice a week. Please keep in mind that anything sent to the Hub via mail may be delayed. This includes all regular mail as well as Overnight, Expedited, Priority, or any parcel shipment that may require a signature.


Mountaineer Hub
PO Box 6004
Morgantown, WV 26506

Checks should be made payable to West Virginia University.

Overnight, Expedited, Priority, or any parcel shipment that may require a signature

Mountaineer Hub
Evansdale Crossing
62 Morrill Way - Suite 200
Morgantown, WV 26506

Online Assistance Request

Use the "Online Request" button below to submit an online request for topics related to financial aid, student accounts, or work-study.


Online Request



For topics related to the Office of the University Registrar, click the button below.


University Registrar Information



File a University Complaint